1. What we do
We provide setup, research, listing, and listing management services for vacation rental listings, for flat fees:
- Account setup and first listing ($797 one time). We help you create a rental platform account (such as VRBO or Airbnb) in your own name, on a live video call, with your own email and password, and we join that account as a co-host or manager-level user so we can do the work below. We then build your first listing, including the written copy, photo organization, and pricing research, and submit it to you for approval.
- Annual membership (Scout $997 / Navigator $1,497 / Legacy $3,997 per year). We build the number of listings shown for your tier each membership year, in addition to the first listing covered by your setup fee. We also provide demand research, identifying properties and dates worth reserving, and support by email. Unlimited tiers are subject to reasonable fair use.
- Listing management, included in every plan. While your membership is active we manage your listings as your co-host: we adjust pricing against comparable listings, keep the calendar and availability accurate, refresh listings seasonally, and respond to guest questions in your platform inbox on your behalf. Guest responses are handled during our business hours, Monday through Friday. We are not a 24 hour answering service, and platform notifications outside those hours are handled the next business day.
- Guest matters that stay yours. We answer routine guest questions. Anything beyond routine, including disputes, damage claims, refund or discount requests, and cancellations, is brought to you before anything is agreed, and the decision is yours. We never agree to a refund, discount, or concession on your behalf.
2. What we do not do
We are your listing team, not your property manager, agent, or broker. We do not:
- Make reservations for you or hold your points, credits, or club login; you make every reservation yourself, in your own account
- Receive, hold, or handle any money from your rentals; all payouts go directly from the platform to you, and we never change your payout details
- Take any commission or percentage of your bookings; our fees are flat
- Manage any physical property: no cleaning, maintenance, keys, or on-site services, which your resort provides
- Broker, list for sale, or resell any property or timeshare interest
- Provide legal, tax, financial, or investment advice
3. Your account, our access, and approvals
The account is yours: your name, your email, your password, your payment details. Our access is through the platform's own co-host or additional user feature, under our own login, and it is limited to listing, calendar, pricing, and guest messaging functions. You can remove that access yourself, in your platform settings, at any time. We never use your password, and we never access or change your payout details. Nothing we build is published until you approve it, and removing our access ends our management work without ending your ownership of anything.
4. Your responsibilities
- You make your own reservations. Where a listing depends on a resort or club stay, you book that reservation yourself, in your own account, using your own points or funds. We research and recommend properties and dates; choosing and reserving is your decision and stays entirely in your hands.
- You confirm the information you give us for any listing is accurate, and that you have the right to offer the property or stay for rent.
- You are responsible for complying with the rules that apply to you: your ownership program's rental policy, HOA rules, local permits and laws, platform terms, and your taxes. We will flag concerns we notice and help you find the rules, but the decision and responsibility are yours.
- Platform fees (for example, VRBO's per-booking commission) are set by and paid to the platforms out of your payouts.
5. No income promises
We make no guarantee of bookings, income, or results of any kind. Demand research is our informed opinion, not a promise.
6. Fees and term
- The setup fee is due before work begins. If you purchase online, the setup fee and your first year of membership are charged together in your first payment ($1,794 Scout, $2,294 Navigator, $4,794 Legacy).
- Membership is billed annually, up front. All fees are final and non-refundable except where required by law.
- Membership renews automatically each year at the then current plan price until you cancel. You may cancel at any time by emailing us at hello@listingscouts.com. Cancelling stops all future renewals; it does not refund a term already paid.
- Standard listing turnaround is five business days from receiving your complete materials, and 48 hours on the Legacy plan.
- The Listing Scouts Commitment. If your week has not booked by the end of your first year with us, we do not charge your renewal, and we keep marketing your listing until it books. This holds as long as you reserve the dates we research and keep the listing priced where we recommend, because we cannot market a week that was never reserved. To be plain about what this is: it defers your renewal charge. It is not a refund of your setup fee or of a term already paid, and it is not a guarantee that your week will book, which section 5 says we never make.
7. Liability
Our total liability for any claim related to our services is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential damages, for platform decisions (such as account reviews or listing removals), or for the acts of guests.
8. General
This agreement is governed by Washington law, and disputes will be resolved in the state or federal courts located in Washington. Either of us may end the engagement with written notice; ending it does not entitle either party to a refund of fees paid. This is the entire agreement between us for these services and replaces any prior discussion of them. If we update it, we will post the new version here with a new version date and ask you to accept it the next time you sign in.
How you accept this
You accept this agreement by checking the box at checkout, and again by accepting it the first time you sign in to your client portal. We record the version you accepted and the date and time you accepted it. Our website terms and privacy policy also apply.
Questions before you agree? Email hello@listingscouts.com and we will answer them before you pay anything.